Patient information
Helpful information for our patients
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
We are here for you and your family
For both a patient and their loved ones, surgery can cause some nervousness, because you don't always know how long it will take or what's going on in the operating room. To help make the wait easier, we offer a text messaging service to keep your family and friends informed about the status of your surgery.
What to expect at our hospital
From preregistration to navigating insurance and paying bills, we want you to have all the information you need to make hospital care more convenient for you.
Expert care in a comfortable environment
We're committed to delivering you advanced, healing care while making you feel at home. Our healthcare services include orthopedic and spine care, surgical weight loss, behavioral health, emergency care and inpatient rehabilitation. It's our goal to ensure you and your loved ones have a positive experience at our hospital, both clinically and in your level of comfort while you're here.
Hospital amenities
Some of the amenities you'll enjoy at our hospital are:
- Convenient and free parking — in front of the hospital off of Parham Road, behind the hospital at the surgical services entrance and in front of the OrthoVirginia medical office building
- A full-service cafeteria located on the first floor near the Main Lobby entrance, offering hot food, deli, salad bar and self-serve areas during these hours:
- Breakfast from 7:00am to 9:30am
- Lunch from 11:00am to 2:00pm
- Dinner from 5:00pm to 6:00pm
- Visitor lounges are located on most floors and in the main lobby, with special areas for families of patients in surgery, endoscopy, critical care and the emergency room.
- Pastoral care services are available at any time upon request. Our nondenominational prayer room, located on the first floor, is never closed.
Special services
We provide assistance and conveniences to make your stay and your friends' and family's visits pleasant, with services including:
- Patient advocates
- Mail, emails and flowers delivered to patient rooms by volunteers
- Banking services via ATM
- Hearing-impaired telecommunication assistance
- Vision-impaired reading service
- Interpreters for many languages
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Behavioral health toolkit
There is no shame or fear in needing mental health care. To support you as you reach for help, we have made it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.
MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more
Download the MyHealthOne app on the App Store® or Google Play