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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Information, guidance and resources for our patients

Because patient care is our most important job, HCA Virginia is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Register Online

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans:

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights

Information and resources to guide you

Empowering patients is our plan of care.

Behavioral health toolkit

Get background, tips and tools, and resources to help individuals, organizations, and communities learn more about mental health issues. Visit our toolkit to learn more about the actions you can take.

Behavioral health toolkit


Consult-A-Nurse®

Get free access to a nurse 24/7, seven days a week. They can help you make an appointment, find a doctor and answer your healthcare questions.

Consult-A-Nurse®


Guest wifi

Download our MyHealthOne app to access your patient portal and manage your care.

Guest wifi


Patient SMS updates

Get real-time text message updates of your loved ones during their surgery.

Patient SMS updates


Preparing for your visit

Find out what you need to know before you come see us. Whether it's an outpatient appointment, surgery or hospital stay, we want you to empowered with information before undergoing any services so you feel at home.

Preparing for your visit


Anesthesia services

If you received Anesthesia services at the following facilities, you can access information via MyHealthONE or in our Patient Financial Resources section.

Please visit the Anesthesia Billing page if you received Anesthesia services at the following facilities.