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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept  Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
View our participating insurance plans: 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
View your patient rights  

Convenient access to healthcare

Creating a network that gives you convenient access to comprehensive healthcare services is what continues to drive us. That's why we have specialized wings for cardiac care, cancer care, women's care and kidney transplants. Additionally, we have an on-site pharmacy, gift shop, dedicated waiting areas and free valet parking for families.

Hospital services and amenities

No matter which campus of ours you visit, at Henrico Doctors' Hospital, we want you to feel at home. This starts with knowing what services and amenities we offer.

Care designed to fit your needs

We are a 340-bed community hospital located in Richmond's West End. Your health is our top priority, and we continually strive to provide the highest levels of care to you and your loved ones. We proudly offer a host of hospital amenities, including:

  • Chaplain services
  • Free valet parking available Monday through Friday from 8:00am to 5:00pm
  • On-site pharmacy and gift shop

Want to pay your bill online? We offer convenient online bill payment options that are there to accommodate you, no matter you life situation.

Additionally, we provide the following medical services:

  • 24/7 adult and pediatric emergency room (ER), with dedicated FastTrack ER for less serious illness or injury
  • Advanced cardiac care through our dedicated cardiology wing, The Heart Center
  • Intensive care services
  • Leading edge oncology facility, The Sarah Cannon Cancer Institute
  • Level II trauma center
  • Primary Stroke Center, certified by The Joint Commission
  • Regionally-recognized kidney transplant services at our in-house Virginia Transplant Center
  • Robotic, laparoscopic and minimally-invasive surgeries
  • Women's health services consolidated into one convenient location, The Women’s Hospital

Talk directly to a nurse, any time

Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7.

Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Behavioral health toolkit

There is no shame or fear in needing mental health care. We make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

Special recognitions for our team members

Learn more about the awards for which you can nominate the individuals that help you on your healthcare journey while you're with us.

The ROSE Award

If you have a nursing support professional that you feel models the highest level of compassionate, patient-centered care, you can nominate them for The ROSE Award. ROSE stands for Recognition of Service Excellence, and we aim to recognize these exemplary non-clinical employees and support personnel for their dedication to helping us improving lives.

The DAISY Award

The DAISY Award is a nationwide program that celebrates extraordinary nurses who possess clinical skills and compassionate care processes that go above and beyond. We are proud to be a DAISY Award Hospital partner, and recognize nurses through nominations from patients, visitors, nurses, physicians and non-clinical staff.

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the or