For patients at Henrico Doctors' Hospital
We've compiled some important tips to help make your stay as comfortable as possible at Henrico Doctors' Hospital. Know before you go.
Information and patient resources
At Henrico Doctors' Hospital, we continually work to ensure all your needs are met when you walk through our doors. You and your family's well-being are our top priorities.
Convenient access to healthcare
Creating a network that gives you convenient access to comprehensive healthcare services is what continues to drive us. That's why we have specialized wings for cardiac care, cancer care, women's care and kidney transplants. Additionally, we have an on-site pharmacy, gift shop, dedicated waiting areas and free valet parking for families.
Hospital services and amenities
No matter which campus of ours you visit, at Henrico Doctors' Hospital, we want you to feel at home. This starts with knowing what services and amenities we offer.
Care designed to fit your needs
We are a 340-bed community hospital located in Richmond's West End. Your health is our top priority, and we continually strive to provide the highest levels of care to you and your loved ones. We proudly offer a host of hospital amenities, including:
- Chaplain services
- Free valet parking available Monday through Friday from 8:00am to 5:00pm
- On-site pharmacy and gift shop
Want to pay your bill online? We offer convenient online bill payment options that are there to accommodate you, no matter you life situation.
Additionally, we provide the following medical services:
- 24/7 adult and pediatric emergency room (ER), with dedicated FastTrack ER for less serious illness or injury
- Advanced cardiac care through our dedicated cardiology wing, The Heart Center
- Intensive care services
- Leading edge oncology facility, The Sarah Cannon Cancer Institute
- Level II trauma center
- Primary Stroke Center, certified by The Joint Commission
- Regionally-recognized kidney transplant services at our in-house Virginia Transplant Center
- Robotic, laparoscopic and minimally-invasive surgeries
- Women's health services consolidated into one convenient location, The Women’s Hospital
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7.
Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Patient financial resources
We want to make it as easy as possible for you to access the information you need regarding payment and health insurance policies. We provide in-depth resources regarding our accepted health insurance plans, as well as a payment estimator.
Behavioral health toolkit
There is no shame or fear in needing mental health care. We make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.
Special recognitions for our team members
Learn more about the awards for which you can nominate the individuals that help you on your healthcare journey while you're with us.
The ROSE Award
If you have a nursing support professional that you feel models the highest level of compassionate, patient-centered care, you can nominate them for The ROSE Award. ROSE stands for Recognition of Service Excellence, and we aim to recognize these exemplary non-clinical employees and support personnel for their dedication to helping us improving lives.
The DAISY Award
The DAISY Award is a nationwide program that celebrates extraordinary nurses who possess clinical skills and compassionate care processes that go above and beyond. We are proud to be a DAISY Award Hospital partner, and recognize nurses through nominations from patients, visitors, nurses, physicians and non-clinical staff.
Read our blogs to learn about preventive care and ways you can lead a healthier lifestyle.
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more