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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online Registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans:

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights

Patient information

We have provided some helpful information to help make your stay as comfortable and enjoyable as possible.

General visiting hours

We maintain open visiting hours, however, there are some situations when overnight visitors are not permitted, so please check with your nurse. Note that public hospital entrances are locked from 9:00pm to 5:30am. These departments have their own unique visitor schedule.

Neonatal intensive care unit visitation (NICU)

Visitors are limited to the child's parents and those designated by the parents (limited to three visitors at a bedside at any time). All visitors must be accompanied by the mother or child's paternal designee.

Labor and delivery

Three people are allowed in the room for support during labor and post-delivery, assuming the mother is well and does not require advanced medical attention. Cesarean section procedures will be restricted to one support person.

Pediatrics

Immediate family may visit at any time, and siblings may visit if they are free of signs and symptoms of infection. Visiting hours for others are open at the discretion of the child's parent or guardian. One parent may stay the night with the child.

Behavioral health

Visiting hours are 6:30pm to 8:30pm. All visitors will be asked to sign in with the nursing staff. For the safety of our patients, visitors and staff, purses, bags and pockets will be searched. Access for visitors under the age of 18 should be coordinated through our nursing or case management staff prior to arrival.

Critical care

Visitors aged 12 years old and older are invited to visit at any time but are encouraged to visit between 9:00am to 6:00pm or 9:00pm to 6:00am. Visiting hours are subject to change based on a patient's medical condition, and each patient is limited to two visitors at a bedside at any time.

Contact us 

Spotsy cafe

A variety of hot entrees, sandwiches, salads, desserts, snacks and beverages are available in the Spotsy Café. The Spotsy Café is open during the following hours, but hours and services are subject to change:

Weekdays:
  • 7:30am to 9:00am
  • 11:00am to 2:00pm
  • 4:30pm to 6:30pm
Weekends:
  • 11:00am – 2:00pm

  • Vending

    We also have two vending locations where light snacks and refreshments can be found. Vending is located in the emergency room lobby and on the west end of the main corridor opposite the chapel. If you need assistance locating a vending area, please ask a staff member.


    Agora Coffee Gifts

    Agora Coffee & Gifts is a satellite of the independent local coffee shop, Agora Downtown. The shop serves a delicious variety of baked goods, sandwiches, espresso drinks, tea drinks and more.

    Monday through Friday: 6:30am — 8:00pm

    Saturday: 8:00am — 2:00pm

    Visit Agora Downtown Coffee Shop.

    Go to Agora Coffee & Gifts Facebook page.

    Follow Agora Coffe & Gifts on Instagram.


    Banking services

    An automatic teller machine (ATM) is available outside the Spotsy Café on the first floor.


    Valet parking

    Free valet parking is available Monday through Friday for patients and guests from 8:00am to 4:30pm at the main entrance of the hospital.


    Mail and flowers

    Volunteers deliver mail and flowers to patient rooms for those listed in the patient directory. Mail delivered to the hospital after you are discharged will be returned to the sender.


    Newspaper

    Patients may receive a copy of the Free Lance-Star by calling the front desk at extension 4144 prior to 7:00pm the prior evening. Newspapers are also available for purchase in the gift shop.


    Notary public

    The services of a notary public may be obtained Monday through Friday 8:00am to 4:30pm. Call 0 for assistance.


    Nonsmoking policy

    We are a non-smoking campus inside the buildings and in parking areas.


    Chaplain

    The services of a chaplain are available to patients and their families upon request or referral. Area clergy of various denominations and faiths assist the hospital chaplain in providing emotional and spiritual support during a time of illness or crisis. The nursing staff will be glad to contact the chaplain or any other member of the clergy you may wish to see. The chapel, located on the first floor by the west entrance of the hospital, is nonsectarian and open to patients and guests for meditation 24 hours a day.


    Privacy and social media

    While participating in social media activities at our hospital, please remember to respect the privacy of the people surrounding you including other patients, their family and friends and employees. Nurses, doctors or other staff members are not allowed to accept Facebook “friend” requests from you. Our policy prohibits providers from posting pictures of patients or being “tagged” in a picture of a patient on a social media site. Please be mindful of your healthcare providers' privacy, professional boundaries and confidentiality.


    For the hearing impaired

    Sign language and oral interpreters, TTYs, and other auxiliary aids and services are available free of charge to people who are deaf or hard of hearing. For assistance, please contact any hospital personnel or the information office at (540) 498-4655 (voice/TTY) to speak with an administrative coordinator.


    For those who speak limited English

    As a free service, arrangements may be made for a live, video or phone interpreter to assist with the communication needs for a limited English proficient patient or family member. Please inform a member of the staff if we can help you with any of these services.

    Talk directly to a nurse, any time.

      

    Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

    MyHealthONE allows you to manage all parts of your healthcare easily and securely

    • View health records — lab results, physician notes, imaging reports and more
    • View your post-visit summary
    • Schedule a follow-up appointment
    • Share your health records with a physician or caregiver
    • And more
    Create an account 

    Download the MyHealthOne app on the or