Skip to Content

For patients at Johnston-Willis Hospital

Read more about the services we offer our patients and visitors at Johnston-Willis Hospital, where you can not only expect to receive outstanding healthcare, but also to feel as comfortable as possible.

First-class patient care

At Johnston-Willis Hospital, you are family. We want to make sure you know what amenities are available so that you can be as comfortable as possible.

Amenities and special services we offer

We offer a full range of healthcare services, with specialties in cancer care at the Sarah Cannon Cancer Institute at Johnston-Willis Hospital, as well as neuroscience at our first-in-Richmond Neuroscience and Gamma Knife Center.

But the top priority of our friendly staff and volunteers is that you have access to an array of special services so that your time with us as positive as can be. These services include:

  • Building directories in the halls and on the walls
  • Gourmet, in-room food service
  • Hearing-impaired telecommunication assistance
  • Interpreters for several languages
  • Mail, emails and flowers delivered to your room
  • Notary public service available Monday through Friday from 8:30am to 4:30pm
  • On-site daycare
  • Pastoral care available at any time upon request or referral
  • Patient advocates
  • Quiet hours from 8:30pm to 9:00am
  • Vision-impaired reading service
  • Wi-Fi access

Onsite pharmacy

Walgreens Pharmacy at Johnston-Willis Hospital is our full-service pharmacy, located on the first floor of the hospital atrium. The pharmacy provides compassionate care in a convenient location, including:

  • Acceptance of most insurance plans
  • Administering of immunizations in the pharmacy
  • Assistance tracking your medications
  • Bedside delivery
  • Confidential, one-on-one patient counseling
  • Flexible refill options by phone, in person, online or auto-refills
  • Medication pick-up at any Walgreens in the United States and Puerto Rico

Contact the pharmacy Monday through Friday from 8:00am to 6:00pm and Saturday from 8:00am to 4:00pm at (804) 483-6910.

Discharge information

When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care and your next doctor's appointment. Checkout time is 11:00am on the day of discharge.

If your physician specifies the need for home medical equipment or home healthcare, our social work department may coordinate efforts with our in-house Medicare-certified home healthcare agency. Additional services of this agency include nursing, home infusion, pharmacy, physical, speech and occupational therapy.

On your way out, you’ll stop by the hospital cashier to settle your account, and then a hospital representative will escort you to the transportation you have arranged for your ride home. Thank you for choosing us to care for you.

Anesthesia services

If you received Anesthesia services at this facility, you can access information via MyHealthONE or in our Patient Financial Resources section.

Talk directly to a nurse, any time

Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.


More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Patient financial resources

We want to make it as easy as possible for you to access the information you need regarding payment and health insurance policies. We provide in-depth resources regarding our accepted health insurance plans, as well as a payment estimator.

Learn more about our patient financial resources 

Behavioral health toolkit

There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

The Healthy Living Blog

Read our blogs to learn about preventive care and ways you can lead a healthier lifestyle.

Your top 7 C-section questions answered 

April 11, 2024
If you or a loved one is expecting, you may be wondering about cesarean sections (C-sections). Here are answers to some of the top questions about this method of delivering a baby through a surgical incision of the mom's abdomen.

Is walking exercise? 7 things to know about your daily walking routine 

April 01, 2024
Tayla Holman
Starting a walking exercise routine is a simple way to promote good health. But how many steps should you aim for, and how often?

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the or