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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept MedicareMedicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.


View our participating insurance plans: 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

First-class patient care

At Johnston-Willis Hospital, you are family. We want to make sure you know what amenities are available so that you can be as comfortable as possible.

Amenities and special services we offer

We offer a full range of healthcare services, with specialties in cancer care at the Sarah Cannon Cancer Institute at Johnston-Willis Hospital, as well as neuroscience at our first-in-Richmond Neuroscience and Gamma Knife Center.

But the top priority of our friendly staff and volunteers is that you have access to an array of special services so that your time with us as positive as can be. These services include:

  • Building directories in the halls and on the walls
  • Gourmet, in-room food service
  • Hearing-impaired telecommunication assistance
  • Interpreters for several languages
  • Mail, emails and flowers delivered to your room
  • Notary public service available Monday through Friday from 8:30am to 4:30pm
  • On-site daycare
  • Pastoral care available at any time upon request or referral
  • Patient advocates
  • Quiet hours from 8:30pm to 9:00am
  • Vision-impaired reading service
  • Wi-Fi access

Onsite pharmacy

Walgreens Pharmacy at Johnston-Willis Hospital is our full-service pharmacy, located on the first floor of the hospital atrium. The pharmacy provides compassionate care in a convenient location, including:

  • Acceptance of most insurance plans
  • Administering of immunizations in the pharmacy
  • Assistance tracking your medications
  • Bedside delivery
  • Confidential, one-on-one patient counseling
  • Flexible refill options by phone, in person, online or auto-refills
  • Medication pick-up at any Walgreens in the United States and Puerto Rico

Contact the pharmacy Monday through Friday from 8:00am to 6:00pm and Saturday from 8:00am to 4:00pm at (804) 483-6910.

Discharge information

When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care and your next doctor's appointment. Checkout time is 11:00am on the day of discharge.

If your physician specifies the need for home medical equipment or home healthcare, our social work department may coordinate efforts with our in-house Medicare-certified home healthcare agency. Additional services of this agency include nursing, home infusion, pharmacy, physical, speech and occupational therapy.

On your way out, you’ll stop by the hospital cashier to settle your account, and then a hospital representative will escort you to the transportation you have arranged for your ride home. Thank you for choosing us to care for you.

Anesthesia services

If you received Anesthesia services at this facility, you can access information via MyHealthONE or in our Patient Financial Resources section.

Talk directly to a nurse, any time

Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.


More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Behavioral health toolkit

There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

Online bill payment

We've made it easy for you to access your statements and pay your bills online.

Thank an employee

If there is a specific staff member or healthcare professional who is special to you, let them know! Send them an employee thank you.

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the or