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Emergency care

Emergency care is the treatment of emergent medical conditions. It is generally performed in an emergency room, but can also refer to treatment in an ambulance. In addition to life-threatening conditions, emergency medicine physicians may treat patients with injuries or infections.

Emergency services in Midlothian, Virginia

Medical emergencies can happen any time, so we're always standing by.

From chest pain to flu symptoms to trouble breathing, we treat you swiftly and effectively, 24/7. The board-certified physicians in Johnston-Willis Hospital's emergency room (ER) prioritize fast, accurate diagnoses and personalized treatments.

Our emergency services

Our facilities, equipment and teams are all meant to provide supportive and lifesaving care when you need it most. From emergency surgery to tele-psychiatry for behavioral health needs, rapidly assessing and remedying emergencies for people of all ages is our primary objective.

FastTrack ER

Our FastTrack ER is for patients two years old and older. Similar to an urgent care center, our FastTrack ER may be the right option for you if you have a condition that is not an emergency, but will likely worsen without treatment in the next 24 hours.

To access the FastTrack ER, use the main emergency department entrance and check-in area to from 11:00am to 11:00pm, every day.

Heart attack care

Heart attacks require a swift response, and our emergency physicians are prepared 24/7 with lifesaving treatments for these unexpected situations.

Additionally, knowing the symptoms of a heart attack can be critical during a time-sensitive condition such as this.

Intensive care services

The intensive care unit (ICU) provides treatment when you or the people you care about are facing life-threatening injuries or illnesses.

Because of the complexity of these types of conditions, we use advanced monitoring systems to keep a close watch on your loved ones' vital signs. This includes heart rate, oxygen level and blood pressure. Critical conditions may also require the use of feeding tubes or catheters to ensure proper body function and prompt treatment.

To provide the highest level of care to those in the ICU, we have certain restrictions regarding age of visitors, hours of visitation and gifts that may or may not be allowed. Please ask a staff member if you have any questions about these restrictions.

Neonatal ICU (NICU)

Sometimes, babies may have low birth weight, be born prematurely, experience complications during delivery or have certain birth abnormalities. For these little ones, our hospital features a Level III NICU in our maternity center.

We want to make sure both you and your baby are as healthy as possible, so our NICU is staffed with neonatologists. These doctors specialize in providing critical care to newborns who need additional support.

Neurosciences intensive care unit (neuro ICU)

We also offer a neuro ICU where neurological specialists provide critical care for active neurological conditions. You may be moved to the neuro ICU if you are recovering from procedures like brain surgery or from a neurological event, such as a stroke. Here, you will have access to all of our neurological program services and specialists.

Intermediate care services

The intermediate care unit (IMCU) delivers care for two different instances.

The first instance in which you may need the IMCU is if your condition requires a longer hospital stay and medical technology that supports respiratory or nutritional needs.

The second instance you may need it is if you are a "step-down patient." This means you still require the expertise of critical care specialists but don't require the services of the ICU.

We offer this specialized care to ensure your recovery is as fast and complete as possible.

Senior-friendly emergency room

We are the only emergency room in Chesterfield County with geriatric-specific protocols. This means we're qualified to handle a wide variety of emergencies for older adults, with the same high quality that all patients deserve.

Some of the features we offer that make care easier for seniors include:

  • Discharge transportation available upon request
  • Hearing amplifiers
  • Large digital clocks
  • One-on-one help with electronic medical records and scheduling follow-up appointments
  • Reading glasses and magnifiers for small print
  • Rooms with safety rails, step stools and overbed tables
  • Senior sensitivity training for all senior-dedicated staff
  • Special attention to discharge planning
  • Streamlined triage to prioritize more serious needs
  • White boards with large writing to communicate care plans

ER symptom checker

To help you determine whether you need to visit an emergency room, urgent care center or your primary care physician, we offer some helpful guidelines.

Signs of a medical emergency

If you experience any of the following, you may need to seek immediate medical care:

  • Chest pain — particularly when accompanied by sweating, trouble breathing or pain in other parts of the body
  • Concussion or head injury — especially if your headache is accompanied by slurred speech, loss of consciousness or feelings of confusion
  • Flu or "stomach flu" particularly if your flu complications are coupled by breathing complications and dehydration
  • Severe stomach pain especially with high fever, shortness of breath or pain in other areas of the body
  • Side pain — especially if accompanied by fever, dizziness, diarrhea or constipation
  • Trouble breathing which should be considered even more urgent if it's accompanied by high fever, swelling in the limbs or chest pain

ER wait times

Check the top of our website or text "ER" to 32222 to find out the wait times of the HCA Virginia Health System ER closest to you.

Note: Message and data rates apply. Emergency department wait times are approximate and provided for informational purposes only.


Our Emergency care Locations

Currently Viewing:

Johnston-Willis Hospital
1401 Johnston Willis Dr
Richmond, VA 23235
 (804) 483 - 5000

Currently Viewing:

Johnston-Willis Hospital
1401 Johnston Willis Dr
Richmond, VA 23235
 (804) 483 - 5000
Chippenham Pediatric ER
7101 Jahnke Rd
Richmond, VA 23225
 (804) 483 - 1900

3.7 miles

Chippenham Hospital
7101 Jahnke Rd
Richmond, VA 23225
 (804) 483 - 0000

3.7 miles

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