For patients at Reston Hospital Center
Visit Reston Hospital Center's patient resource page for useful information about surgery and labor and delivery registration, bill payment, surgery and financial assistance.
Information and resources for our patients
At Reston Hospital Center, patient care is our most important job. In addition to exceptional medical care, we are dedicated to offering programs and services that make your experience with us safe and comfortable.
Preregister for an appointment
We know your time is precious, so we do everything possible to make your interaction with us as seamless as possible. Our convenient online preregistration helps you schedule different procedures, diagnostic tests and treatments.
Patient policies and procedures
At Reston Hospital Center, we want you to have as much information as possible about the care you'll receive in our hospital and what to expect before, during and after your time with us.
For your convenience, you can preregister online for your visit or procedure. If you preregister, all of your required paperwork will be ready when you arrive at registration. Your registration representative will photocopy your insurance and/or identification cards. Documents you're required to sign include:
- Consent for treatment
- Authorization to bill insurance
- CHAMPUS rights statement (TRICARE recipients only)
If you haven't preregistered, your registration representative will work through the process with you as quickly as possible.
Check-in for general procedures
On the day of your inpatient or outpatient procedure, register at the pavilion registration area, which is located on the first floor of the hospital at 1850 Town Center Parkway. Registration is open Monday through Friday from 5:45am to 6:00pm.
On weekends, you can register 24/7 at our emergency department registration area.
Check-in for radiology and lab
For radiology and lab procedures, register in the radiology department, located on the first floor of the main hospital accessible from the pavilion or main entrances.
Check-in for medical imaging
For medical imaging services, you can register at our location in the Hospital Center Medical Plaza at 1830 Town Center Drive, Suite 110. Our imaging center is open Monday through Friday from 8:00am to 5:00pm.
Free valet parking
Hospital patients can get free valet parking, available at the Pavillion II entrance. Emergency parking is available across from the department entrance. Guests and visitors can find more parking information on our visitor's page.
Preparing for your visit
Review these guidelines as you prepare for your visit for inpatient or outpatient care. Find the information such as what items to bring, how to transfer your medical records and how to prepare for a procedure.
As our patient, we care about you and your experience at our hospital. We want you to be as informed as possible. Before your stay, be sure to read your patient's rights and responsibilities.
Our top priority is to treat you with compassion. We want to get you back home to your loved ones, so we strive to provide treatment effectively and efficiently. To achieve this outcome and make your stay a positive one, we provide top-notch services, a caring and professional staff, outstanding facilities and a supportive atmosphere. Among the amenities you'll enjoy are:
Case management services
We offer case management assistance to help you and your family coordinate follow-up care if needed when you return home from your hospital stay.
Delivery and business services
As our patient, you can receive postal mail, newspapers, flowers and gifts delivered to your room. We also offer wireless (Wi-Fi) internet access throughout the hospital and ATM banking services.
We are proud to offer you and your visitors delicious and nutritious meals from our first-class dining program. We offer a variety of foods, diets and consistencies that accommodate all dietary requirements. You can order meals for yourself and a guest through our made-to-order room service. Visitors can also dine in our cafeteria, and we have around-the-clock vending areas near the emergency department and surgery waiting room.
Our guest relations department offers patient advocate services to all patients. These essential members of our staff help address any concerns or issues that arise during your stay.
We want your stay to be as pleasant as possible. Our private patient rooms feature comfortable accommodations with cable televisions, Wi-Fi access and bedside telephones.
All of our facility locations are tobacco-free to support a healthy environment for patients, visitors and employees.
Translation and interpretation services
We offer translation services for many languages, including sign language. Assistive devices are also available for sensory-impaired persons.
Preparing to return home
When your doctor decides you're ready to leave the hospital, you'll receive a discharge order with instructions for follow-up care, such as medication, dietary requirements or other recommendations. You will also schedule your next appointment with your doctor.
Next, you will go to the hospital cashier to settle your account. Finally, you will be escorted by a hospital representative to your waiting transportation. You may want to arrange for a family member or friend to take you home.
Our commitment to patient safety
Your safety is our top priority. We continually work to ensure the highest level of patient safety throughout our facilities using best practices, improved technology and increased involvement in your healthcare. Every member of our staff is dedicated to:
- Providing you with a safe, healthy and secure environment
- Performing our jobs carefully and competently
- Using safe and effective practices and technologies
- Responding to your wants and needs in a timely manner
- Ensuring timely communications between you and your caregivers by answering questions about your treatment and your health, providing you with specific information about your care and explaining changes in your treatment
You can help us provide the highest level of care possible by providing details about yourself and asking us any questions you may have.
Advanced system for medication safety
We take seriously our responsibility to ensure your medications are administered correctly and on time. When a medication is given to you, it's documented in your electronic medical record. Our advanced technology provides a system of checks and balances to help ensure medications are dispensed safely and effectively.
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Pay bill online
Conveniently pay your medical bills and get your billing questions answered when you pay your bill using MyHealthONE.
Patient financial resources
Access our payment estimator, make a payment and get information about insurance using our financial resources hub.
Visitors to our hospital
Whether you will stay with us for one night or more, you can have visitors to support you as you recover. We provide comfortable waiting areas, with special locations for families of patients in surgery, critical care and emergency. Visitors can check our visitor resources and policies to find more information about nearby hotel accommodations and restaurants.
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more