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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online Registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Patient policies and procedures

At Retreat Doctors' Hospital, we want you to be informed about your care in our hospital, so you will know what to expect before, during and after your stay.

Prepare for your visit

We understand how important it is for you to feel prepared before your hospital stay. You will find information on what you need for admission, what personal items to bring and how to prepare in the days before your procedure.

How to prepare 

Patient advocate

If you have a concern or a compliment regarding your care, please contact the patient advocate. Retreat Doctors' Hospital's patient advocate can be reached at (804) 747-5689.

Business services

Notary public services are available in our hospital Monday through Friday from 8:30am to 4:30pm. Banking services are available at our 24-hour automated teller machines (ATMs).

Communication services

If you need assistance communicating with your doctor, we offer telecommunication assistance for the deaf and hearing-impaired, reading services for the line and visually impaired and interpreters for many different languages.


Mail, emails and flowers can be delivered to patient rooms by our helpful volunteers.

Dining options

We are pleased to offer a variety of dining options to you during your stay with us.


Our cafeteria is located on the ground floor. Our hours of operation are:

  • Monday through Friday from 7:30am to 9:00am and 11:00am to 1:30pm
  • Saturday, Sunday and holidays from 9:30am to 2:00pm
Coffee stands

Our coffee stand with beverages and snacks is located in the Robinson Street lobby. Our hours of operation are:

  • Monday to Thursday from 7:30am to 3:00pm
  • Friday from 7:30am to 1:00pm

Vending machines are located on the ground floor near the cafeteria.


Convenient and free parking in the covered parking deck off of Robinson Street.

Spiritual services

Chaplain services are available at any time upon request; our nondenominational prayer room, located on the first floor, is never closed.

Visiting hours

When you're a patient, visits from family members and friends can make all the difference in your healing process. We welcome visitors daily from 11:00am to 8:30pm.

Talk directly to a nurse, any time


Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More about Retreat Doctors' Hospital

We are a 226-bed facility offering 24-hour adult and pediatric emergency care, and medical, surgical and outpatient services. Located in the historic Fan District, we are proud to bring state-of-the-art technology and compassionate care to our neighbors and the surrounding community.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Behavioral health toolkit

There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

DAISY Award nominations

Did your nurse go above and beyond with your care? Nominate them for a DAISY Award, a program that rewards and celebrates extraordinary, compassionate care.

ROSE Award

The ROSE Award honors outstanding nurses and the huge impact they have on patients and their families. ROSE is an acronym that stands for Recognition of Service Excellence. Nominees for the ROSE Awards provide compassionate, patient-and family-focused care that embodies service excellence.

Our awards and recognitions

Our hospital is committed to providing our community with superb medical care. We are proud to be recognized by outside organizations for our dedication to patient-centered services.