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For patients at Retreat Doctors' Hospital

Retreat Doctors' Hospital offers a patient resource hub that has information about online bill payment, setting up surgical procedures or finding a doctor.

Patient policies and procedures

At Retreat Doctors' Hospital, we want you to be informed about your care in our hospital, so you will know what to expect before, during and after your stay.

Prepare for your visit

We understand how important it is for you to feel prepared before your hospital stay. You will find information on what you need for admission, what personal items to bring and how to prepare in the days before your procedure.

How to prepare 

Patient advocate

If you have a concern or a compliment regarding your care, please contact the patient advocate. Retreat Doctors' Hospital's patient advocate can be reached at (804) 747-5689.

Pay bill and billing questions

Our billing office hours are Monday through Friday from 9:00am to 5:00pm. Billing inquiries can be made to the billing office at (804) 267-3900. You can also pay your bill and find answers to billing questions using our easy online service.

Pay your bill 

Business services

Notary public services are available in our hospital Monday through Friday from 8:30am to 4:30pm. Banking services are available at our 24-hour automated teller machines (ATMs).

Communication services

If you need assistance communicating with your doctor, we offer telecommunication assistance for the deaf and hearing-impaired, reading services for the line and visually impaired and interpreters for many different languages.


Mail, emails and flowers can be delivered to patient rooms by our helpful volunteers.

Dining options

We are pleased to offer a variety of dining options to you during your stay with us.


Our cafeteria is located on the ground floor. Our hours of operation are:

  • Monday through Friday from 7:30am to 9:00am and 11:00am to 1:30pm
  • Saturday, Sunday and holidays from 9:30am to 2:00pm
Coffee stands

Our coffee stand with beverages and snacks is located in the Robinson Street lobby. Our hours of operation are:

  • Monday to Thursday from 7:30am to 3:00pm
  • Friday from 7:30am to 1:00pm

Vending machines are located on the ground floor near the cafeteria.


Convenient and free parking in the covered parking deck off of Robinson Street.

Spiritual services

Chaplain services are available at any time upon request; our nondenominational prayer room, located on the first floor, is never closed.

Visiting hours

When you're a patient, visits from family members and friends can make all the difference in your healing process. We welcome visitors daily from 11:00am to 8:30pm.

Talk directly to a nurse, any time


Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Patient financial resources

We want to make it as easy as possible for you to access the information you need regarding payment and health insurance policies. We provide in-depth resources regarding our accepted health insurance plans, as well as a payment estimator.

Learn more about our patient financial resources 

Behavioral health toolkit

There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

More about Retreat Doctors' Hospital

We are a 226-bed facility offering 24-hour adult and pediatric emergency care, and medical, surgical and outpatient services. Located in the historic Fan District, we are proud to bring state-of-the-art technology and compassionate care to our neighbors and the surrounding community.

DAISY Award nominations
Did your nurse go above and beyond with your care? Nominate them for a DAISY Award, a program that rewards and celebrates extraordinary, compassionate care.
ROSE Award
The ROSE Award honors outstanding nurses and the huge impact they have on patients and their families. ROSE is an acronym that stands for Recognition of Service Excellence. Nominees for the ROSE Awards provide compassionate, patient-and family-focused care that embodies service excellence.
Our awards and recognitions
Our hospital is committed to providing our community with superb medical care. We are proud to be recognized by outside organizations for our dedication to patient-centered services.