For patients at Retreat Doctors' Hospital
Retreat Doctors' Hospital offers a patient resource hub that has information about online bill payment, setting up surgical procedures or finding a doctor.
Information and resources for our patients
Patient care is our most important job. Retreat Doctors' Hospital strives to create a safe and comfortable environment with special programs and services to make your experience exceptional.
Patient policies and procedures
At Retreat Doctors' Hospital, we want you to be informed about your care in our hospital, so you will know what to expect before, during and after your stay.
Prepare for your visit
We understand how important it is for you to feel prepared before your hospital stay. You will find information on what you need for admission, what personal items to bring and how to prepare in the days before your procedure.
If you have a concern or a compliment regarding your care, please contact the patient advocate. Retreat Doctors' Hospital's patient advocate can be reached at (804) 747-5689.
Pay bill and billing questions
Our billing office hours are Monday through Friday from 9:00am to 5:00pm. Billing inquiries can be made to the billing office at (804) 267-3900. You can also pay your bill and find answers to billing questions using our easy online service.
Notary public services are available in our hospital Monday through Friday from 8:30am to 4:30pm. Banking services are available at our 24-hour automated teller machines (ATMs).
If you need assistance communicating with your doctor, we offer telecommunication assistance for the deaf and hearing-impaired, reading services for the line and visually impaired and interpreters for many different languages.
Mail, emails and flowers can be delivered to patient rooms by our helpful volunteers.
We are pleased to offer a variety of dining options to you during your stay with us.
Our cafeteria is located on the ground floor. Our hours of operation are:
- Monday through Friday from 7:30am to 9:00am and 11:00am to 1:30pm
- Saturday, Sunday and holidays from 9:30am to 2:00pm
Our coffee stand with beverages and snacks is located in the Robinson Street lobby. Our hours of operation are:
- Monday to Thursday from 7:30am to 3:00pm
- Friday from 7:30am to 1:00pm
Vending machines are located on the ground floor near the cafeteria.
Convenient and free parking in the covered parking deck off of Robinson Street.
Chaplain services are available at any time upon request; our nondenominational prayer room, located on the first floor, is never closed.
When you're a patient, visits from family members and friends can make all the difference in your healing process. We welcome visitors daily from 11:00am to 8:30pm.
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Patient financial resources
We want to make it as easy as possible for you to access the information you need regarding payment and health insurance policies. We provide in-depth resources regarding our accepted health insurance plans, as well as a payment estimator.
Behavioral health toolkit
There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.
More about Retreat Doctors' Hospital
We are a 226-bed facility offering 24-hour adult and pediatric emergency care, and medical, surgical and outpatient services. Located in the historic Fan District, we are proud to bring state-of-the-art technology and compassionate care to our neighbors and the surrounding community.