Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information and resources for our patients
Patient care is our most important job. Retreat Doctors' Hospital strives to create a safe and comfortable environment with special programs and services to make your experience exceptional.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Patient policies and procedures
At Retreat Doctors' Hospital, we want you to be informed about your care in our hospital, so you will know what to expect before, during and after your stay.
Prepare for your visit
We understand how important it is for you to feel prepared before your hospital stay. You will find information on what you need for admission, what personal items to bring and how to prepare in the days before your procedure.
Patient advocate
If you have a concern or a compliment regarding your care, please contact the patient advocate. Retreat Doctors' Hospital's patient advocate can be reached at (804) 747-5689.
Business services
Notary public services are available in our hospital Monday through Friday from 8:30am to 4:30pm. Banking services are available at our 24-hour automated teller machines (ATMs).
Communication services
If you need assistance communicating with your doctor, we offer telecommunication assistance for the deaf and hearing-impaired, reading services for the line and visually impaired and interpreters for many different languages.
Deliveries
Mail, emails and flowers can be delivered to patient rooms by our helpful volunteers.
Dining options
We are pleased to offer a variety of dining options to you during your stay with us.
Cafeteria
Our cafeteria is located on the ground floor. Our hours of operation are:
- Monday through Friday from 7:30am to 9:00am and 11:00am to 1:30pm
- Saturday, Sunday and holidays from 9:30am to 2:00pm
Coffee stands
Our coffee stand with beverages and snacks is located in the Robinson Street lobby. Our hours of operation are:
- Monday to Thursday from 7:30am to 3:00pm
- Friday from 7:30am to 1:00pm
Vending machines are located on the ground floor near the cafeteria.
Parking
Convenient and free parking in the covered parking deck off of Robinson Street.
Spiritual services
Chaplain services are available at any time upon request; our nondenominational prayer room, located on the first floor, is never closed.
Visiting hours
When you're a patient, visits from family members and friends can make all the difference in your healing process. We welcome visitors daily from 11:00am to 8:30pm.
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More about Retreat Doctors' Hospital
We are a 226-bed facility offering 24-hour adult and pediatric emergency care, and medical, surgical and outpatient services. Located in the historic Fan District, we are proud to bring state-of-the-art technology and compassionate care to our neighbors and the surrounding community.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Behavioral health toolkit
There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.